Having trouble synchronizing folders in Outlook

We’ve heard of rare cases where folders don’t successfully copy or “synchronize” unless you change the Outlook advanced settings “root folder path”. If you’re having trouble with this, especially when copying mail from your computer to the server, try this:

  1. Click the File tab, then Account Settings
  2. Choose your email account, then click Change
  3. Click More Settings
  4. Click the Advanced tab
  5. In the Root folder path type INBOX
  6. Click OK and Next to save your changes


This change also makes it impossible to display the folders “indented” for that address in Outlook as a side effect. Unfortunately, if this fixes synchronization problems, the problem is caused by a bug in Outlook, and there’s no other way to solve it.