Import email, contacts, and calendar from an Outlook .pst file

  • There are several reasons why you might want to import Outlook items from an Outlook Data File (.pst).
  • You want to move Outlook items from one email account to another email account
  • You want to move Outlook items from one PC to another PC
  • You want to move Outlook items from PC to Mac or Mac to PC

Import Outlook items from a .pst file in Outlook for PC

These instructions assume you've already exported your Outlook email, contacts, and calendar from another instance of Outlook, and now you want to import them to Outlook for Office 365, Outlook 2016, 2013, or 2010.

1. At the top of your Outlook ribbon, select File.

If your ribbon doesn't have a File option in the top left corner, you aren't using an Outlook app installed on your computer. See What version of Outlook do I have? to find your version of Outlook and to get to right import steps.


 2. Select Open & Export > Import/Export. This starts the Import/Export wizard.

Choose Open & Export, and then choose Import/Export.

3. Select Import from another program or file, and then click Next.


4. Select Outlook Data File (.pst) and click Next.

5. Browse to the .pst file you want to import. Under Options, choose how you want to deal with emails and contacts, then choose Next.


6. If a password was assigned to the Outlook Data File (.pst), enter the password, and then click OK.

7. If you're importing the contents of your .pst file into your Office 365 mailbox, choose that mailbox here.

If you're NOT importing into your Office 365 mailbox, choose Import items into the current folder. This imports the data into the folder currently selected.


8. Choose Finish. Outlook starts importing the contents of your .pst file immediately. When the progress box disappears, the import is finished.

If you're importing your .pst file to your Office 365 mailbox, you may see a message that it's trying to connect with Office 365. This happens when the Internet connection is interrupted, even for a moment. Once your Internet connection is re-established, Outlook will continue importing the .pst file.

Tip: If you want to retrieve only a few emails or contacts from an Outlook Data File (.pst), you can open the Outlook Data File, and then, in the navigation pane, drag and drop the emails and contacts from .pst file to your existing Outlook folders.

What data is imported?

.Pst files are created when you export or back up email, contacts, and calendar to an Outlook .pst file. Outlook makes a copy of your email to the .pst file.

  • When Outlook exports emails to a .pst file, it includes any attachments. So, when you import a .pst file, you'll see your attachments.
  • Outlook does not export meta-data such as folder properties ( views, permissions, and AutoArchive settings); message rules; and blocked senders lists. So, they won't be imported, either.
  • When Outlook exports email, contacts, and calendar info to a .pst, it makes a copy of the information. Nothing is deleted from Outlook. You'll still see and have access to your email, contacts, and calendar in Outlook.

Location of the PST file

The location of your .pst file depends on your version of Outlook, your version of Windows, and how you set up your account or created the .pst file. Bear in mind it may be in a hidden folder, that will to be made visible first.

You can find your .pst file in one of the following locations:

  • Windows 10 drive:\Users\\AppData\Local\Microsoft\Outlook
  • Windows 10 drive:\Users\\Roaming\Local\Microsoft\Outlook
  • Older versions of Windows drive:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook