Troubleshooting email issues, Steps to follow

If you're having problems with your email, try these steps to diagnose and resolve the issue:

Step 1: Check Your Internet Connection

• Ensure you’re connected to the internet.

Step 2: Ping the Email Server

1. Go to http://ping.eu/ping/.
2. Enter your mail server address (e.g., mail.domain.com).
3. Check the response:
   • Response received: The server is online.
   • No response: Contact support immediately.

Step 3: Restart Devices

1. Turn off your router.
2. Close your email program.
3. Restart your computer.
4. Restart your router.

If the issue persists, use our support form to get in touch with us.