How do I request and update or submit an issue on my website?

Effective communication is key to swiftly and accurately updating website content or troubleshooting issues. This guide outlines what information clients should provide to ensure efficient handling of their requests, divided into two distinct parts: updating website components and troubleshooting.

Part 1: Updating Website Content, Forms, Images, or Other Components

1. Specify the URL: Clearly mention the specific web page (URL) where the changes or additions are required.
2. Content Submission: For new content, send all text in a Word document and images as email attachments. If it's a gallery update, use a file transfer service like wetransfer.com to send multiple or large images.
3. Menu Updates: If the request involves adding or altering menus, specify the exact location on the website where these changes should occur.
4. Provide Context: Offer as much detail as possible about the update to avoid ambiguity and ensure that the changes align with your expectations.
5. Layout changes or Updates: If there are any layout changes, submit a screenshot which clearly indicates what would be changed. If this involves colours, then please provide the HEX values.
6. Lastly, send your request to support.

Part 2: Troubleshooting an Issue on Your Website

1. Issue Location: Provide the exact URL where the issue occurred.
2. Actions Taken: Describe the steps you took leading up to the problem. This helps in recreating the issue for faster resolution.
3. Time and Date: Mention when the issue was encountered, with as specific a timeframe as possible. (We require this to check any logs on the server)
4. Previous URL: If applicable, include the URL of the page you visited before encountering the issue. This can be helpful in tracking navigation-related problems.
5. Screenshots: If there are blatant errors take a screenshot, as it helps us understand any further problems.
6. Error notices: If there are any errors which the code produces, copy this into an email for troubleshooting.
7. Lastly, send your request to support.

Further notes...

For efficient and effective handling of your website service requests, providing detailed and specific information is crucial. Remember, the more context and detail you provide, the smoother and faster the process will be.